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Data Act
Information obligations according to Art. 3(2), (3) EU Data Act and information regarding data covered by Data Sharing Agreement
Data Sharing Agreement
If a ProMinent Group Company is Data Holder, the Data Sharing Agreement based on the Model Contractual Terms (MCT) applies. Here you can find the Data Sharing Agreement !
| Connected Products | Type of product data | Format of product data | Estimated volume / collection frequency of product data | Capability of generating data continuously and in real-time | Data storge on-device possible | Storage on remote-server possible | Intended duration of retention | Data access and data erasure | Terms of use & quality of service | ||
| Dulcometer diaLog DACb | Raw data (especially flow rate, temperature, chlorine value, pH value, conductivity, H2O2 concentration, PAA concentration etc.) Operational data (especially start/stop times, control status, bus interfaces, alarms) Diagnostic data (e.g., error logs, system statuses, ) Communication data (e.g., data for remote access) Status logs and metadata (e.g., timestamps, sensor source) Data processing status (e.g., raw data) | CSV, XML | ~0,1 - 1MB per day | Only if Connected Product is registered on and connected with Dulconnex Platform via Dulconnex Platform or when a bus interface like Modbus etc. is used | Yes | Storage on Dulconnex Platform possible. | If product data are stored on-device, data retention: [indefinite] If Connected Product is registered on Dulconnex Platform stored product data are deleted from Dulconnex Platform after expiration of the contract of use (SLA). Deviating retention periods may be agreed with customer. | Physicall memories: SD-card, USB-stick: can get manually taken out of device in order to download data on customers PC. No acess for ProMinent. If Connected Product is registered at Dulconnex Platform: Data access via Dulconnex User Portal. | If a ProMinent Group Company is Data Holder the Data Sharing Agreement applies. Quality of service is provided as agreed. | ||
DULCOMETER diaLog X | |||||||||||
AEGIS II | |||||||||||
AEGIS S | |||||||||||
SlimFlex 5a | |||||||||||
DULCOPOOL Pro | |||||||||||
DULCOMARIN III | |||||||||||
UV DULCODES MP | Operational Data (System): start/stop times, error codes, alarms, warnings, log-in events, parameter changes, etc.) Operational Data (Parameters): temperature, pressure, flow rates, voltages, wattages, current, variance comparison, levels, conductivity // (sometimes:) UV dose, UV transmittance, salt concentration, product strength, rest ozone concentration: small variations in depencency on disinfection technology/small variations per product line). | CSV, text files | depending on capacity and complexity of device data volume varies from 50 - 500 MB/month | Devices collecing data continuously during operation. Via BUS-Communication (various protocolls: Profibus, Profinet, Modbus TCP, …) a very small selection of 'variables/words' can be communicated to other SCADA systems of customer. Prominent does not have access to that data. Default position is that data remains in custody of customer. | Yes. PLC data get stored on physical memory: SD-card. HMI data get stored on physical memory: USB-memory. | With regards to stand-alone device: no. If Connetcted Product is registered at DULCONNEX Platform: Yes - Storage via DULCONNEX Platform possible. | If product data are stored on-device: 30 days: all physical memories store data for 30 days. Then overwritting of oldest set of data starts. If Connected Product is registered on Dulconnex Platform stored product data are deleted from Dulconnex Platform after expiration of the contract of use (SLA). Deviating retention periods may be agreed with customer. | Physicall memories: SD-card, USB-stick: can get manually taken out of device in order to download data on customers PC. No acess for ProMinent. If Connected Product is registered at DULCONNEX Platform data can be accessed via DULCONNEX user portal. | If a ProMinent Group Company is Data Holder the Data Sharing Agreement applies. Quality of service is provided as agreed. | ||
UV DULCODES LP | |||||||||||
Ozone OZONFILT OZVb | |||||||||||
Ozone OZONFILT OZMa | |||||||||||
Ozone OZONFILT OMVb | |||||||||||
Ozone DULCOZON OZLa | |||||||||||
ChlorineDioxide Bellozone | |||||||||||
Electrochlorination Chlorinsitu | |||||||||||
Electrochlorination DULCOLYSE | |||||||||||
Polymer ULTROMAT | |||||||||||
Polymer DULCODOS ULIa | |||||||||||
Polymer Metering POLYMORE | |||||||||||
Metering DULCODOS SAFE-IBC | |||||||||||
Membranefiltration DULCOCLEAN UF | |||||||||||
Membranefiltration DULCOSMOSE NF | |||||||||||
Membranefiltration DULCOSMOSE TW, SW, BW | |||||||||||
beta/ X | Raw data (especially flow rate, strokes, frequency, strokelength, pressure, etc.) Operational data (especially start/stop times, error codes, position monitoring, fill level, bus interfaces, alarms) Diagnostic data (e.g., error logs, system statuses, conductivity) Communication data (e.g., data for remote access) Serial Number and Firmware versions Status logs and metadata (e.g., timestamps, sensor source) Data processing status (e.g., raw data) Set-Up data (Configuraion setting). | CSV, XML | < 1 MB | #1: Only if Connected Product is registered on and connected with Dulconnex Platform via Dulconnex Platform. #2: Only if connected with local fieldbus - but then the data is transferred directly to the user and not to ProMinent #3: Not real time - Logbook readable locally through Dulconexx BLue App. | Yes | Yes | If product data are stored on-device, data retention: [indefinite?] If Connected Product is registered on Dulconnex Platform stored product data are deleted from Dulconnex Platform after expiration of the contract of use (SLA). Deviating retention periods may be agreed with customer. | If Connected Product is registered at Dulconnex Platform: Data access via Dulconnex User Portal. | If a ProMinent Group Company is Data Holder the MODEL CONTRACTUAL TERMS for contracts on data access and use between data holders and users of connected products and related services apply. | ||
gamma/ X | |||||||||||
gamma/ XL | |||||||||||
DFXa | |||||||||||
DFYa | |||||||||||
sigma/ X | |||||||||||
Dulcolevel | |||||||||||
ALTICEO | Operational Data (System): start/stop times, error codes, alarms, warnings, etc. Operational Data (Parameters): temperature, pressure, chlorine, orp, flow rates, voltages, current, levels, conductivity, control state, etc. (depends of individual configuration) Diagnostic data (error logs, system statuses, measure logs) Communication data (connections id, data for remote access) Status logs and metadata (timestamps, measure logs, actuator states) | Modbus registers, binary data, CSV | Depending on the scope of use, data volume varies from 10 - 200 MB/month | Yes – continuously generating data (real-time measurement and status values) | Yes: Internal memory Export to USB mass storage | Stand-alone device: No If Connected to MySyclope: Yes (data uploaded regularly, time-stamped) | If product data are stored on-device: 10-30 days (depends of configuration). Then overwritting of oldest set of data starts. If Connected Product is registered on MySyclope Platform stored product data are deleted from cloud after expiration of the contract. | Physical memories: USB-stick: can get manually taken out of device in order to download data on customers PC. Local communication RS485: read/write states, value and configuration. | |||
ODITOUCH/Dulcopool Pro | Modbus registers, binary data, JSON, CSV, Encrypted | Depending on the scope of use, data volume varies from 10 - 200 MB/month | Yes – continuously generating data (real-time measurement and status values) | Yes: circular buffer in flash, accessible via webserver; exportable to USB stick | Stand-alone device: No If Connected to MySyclope or DULCONNEX: Yes (data uploaded regularly, time-stamped) | If product data are stored on-device: 10-30 days (depends of configuration). Then overwritting of oldest set of data starts. If Connected Product is registered on Dulconnex or MySyclope Platform stored product data are deleted from cloud after expiration of the contract. | Physicall memories: USB-stick: can get manually taken out of device in order to download data on customers PC. Manualy erase. If Connected Product is registered at Dulconnex or MySyclope Platform: Data access via User Portal Local communication Ethernet/Wifi/RS485: read/write states, value and configuration. | ||||
TEREO Touch/Touch XL | Operational Data (System): start/stop times, error codes, alarms, warnings, etc. Operational Data (Parameters): temperature, pressure, chlorine, orp, flow rates, voltages, current, levels, conductivity, control state, etc. (depends of individual configuration) Communication data (connections id, data for remote access). | Modbus registers | 40 MB/month | Yes – continuously generating data (real-time measurement and status values) | Yes: circular buffer in flash, accessible via webserver; exportable to USB stick | Stand-alone device: No If Connected to MySyclope: Yes (data uploaded regularly, time-stamped) | If Connected Product is registered on MySyclope Platform stored product data are deleted from cloud after expiration of the contract. | If Connected Product is registered at MySyclope Platform: Data access via User Portal Local communication RS485: read/write states, value and configuration. | |||
TEREO | Modbus registers | 40 MB/month | Yes – continuously generating data (real-time measurement and status values) | Yes: circular buffer in flash, accessible via webserver; exportable to USB stick | Stand-alone device: No If Connected to MySyclope trough HYDRO Connect gateway: Yes (data uploaded regularly, time-stamped) | If Connected Product is registered on MySyclope Platform stored product data are deleted from cloud after expiration of the contract. | Local communication RS485: read/write states, value and configuration | ||||
INDIGO | Modbus registers | 40 MB/month | Yes – continuously generating data (real-time measurement and status values) | Yes: circular buffer in flash, accessible via webserver; exportable to USB stick | No | N/A | Local communication RS485: read/write states, value and configuration | ||||
HYDRO Touch/DulcoPool | Modbus registers, binary data | 40 MB/month | Yes – continuously generating data (real-time measurement and status values) | Yes: circular buffer in flash, accessible via webserver; exportable to USB stick | Stand-alone device: No If Connected to MyHydro trought WifiDongle: Yes | If Connected Product is registered on MyHydro Platform stored product data are deleted from cloud after expiration of the contract. | Local communication RS485: read/write states, value and configuration | ||||
Odisea | Modbus registers | 60 MB/month | Yes – continuously generating data (real-time measurement and status values) | Yes: circular buffer in flash, accessible via webserver; exportable to USB stick | No | N/A | Local communication RS485: read/write states, value and configuration | ||||
COOLTOUCH | Operational Data (System): start/stop times, error codes, alarms, warnings, etc. Operational Data (Parameters): temperature, pressure, chlorine, orp, flow rates, voltages, current, levels, conductivity, control state, etc. (depends of individual configuration) Diagnostic data (error logs, system statuses, measure logs) Communication data (connections id, data for remote access) Status logs and metadata (timestamps, measure logs, actuator states). | Modbus registers, binary data, JSON, CSV, Encrypted | Depending on capacity and complexity of device data volume varies from 10 - 200 MB/month | Yes – continuously generating data (real-time measurement and status values) | Yes: circular buffer in flash, accessible via webserver; exportable to USB stick | Stand-alone device: No If Connected to MySyclope or DULCONNEX: Yes | If product data are stored on-device: 10-30 days (depends of configuration). Then overwritting of oldest set of data starts. If Connected Product is registered on Dulconnex or MySyclope Platform stored product data are deleted from cloud after expiration of the contract. | Physicall memories: USB-stick: can get manually taken out of device in order to download data on customers PC. Manualy erase. If Connected Product is registered at Dulconnex or MySyclope Platform: Data access via User Portal Local communication Ethernet/Wifi/RS485: read/write states, value and configuration. | |||
DOUBLEAU | Modbus registers, CSV | Depending on capacity and complexity of device data volume varies from 1 - 50 MB/month" | Yes – continuously generating data (real-time measurement and status values) | Yes: circular buffer in RAM (not persistent); exportable to USB stick | Stand-alone device: No If Connected to MySyclope trough HYDRO Connect gateway: Yes (data uploaded regularly, time-stamped) | If product data are stored on-device (not persistent): 10-15 days (depends of configuration). Then overwritting of oldest set of data starts. | Physicall memories: USB-stick: can get manually taken out of device in order to download data on customers PC. Manualy erase. Local communication RS485: read/write states, value and configuration. | ||||
UNISEAU | Operational Data (System): start/stop times, error codes, alarms, warnings, etc. Operational Data (Parameters): temperature, pressure, chlorine, orp, flow rates, voltages, current, levels, conductivity, control state, etc. (depends of individual configuration). | Modbus registers | 40 MB/month | Yes – continuously generating data (real-time measurement and status values) | No, only instantaneous values; parameters/configurations are stored permanently | Stand-alone device: No If Connected to MySyclope trough HYDRO Connect gateway: Yes (data uploaded regularly, time-stamped) | If Connected Product is registered on MySyclope Platform stored product data are deleted from cloud after expiration of the contract. | Local communication RS485: read/write states, value and configuration | |||
UNIPRO | Modbus registers | 40 MB/month | Yes – continuously generating data (real-time measurement and status values) | No, only instantaneous values; parameters/configurations are stored permanently | Stand-alone device: No If Connected to MySyclope trough HYDRO Connect gateway: Yes (data uploaded regularly, time-stamped) | If Connected Product is registered on MySyclope Platform stored product data are deleted from cloud after expiration of the contract. | Local communication RS485: read/write states, value and configuration | ||||
TRIKLO Live/ DULCOMETER AirGuard | Operational Data (System): start/stop times, error codes, alarms, warnings, etc. Operational Data (Parameters): trichloramine, vle, vme Diagnostic data (error logs, system statuses, measure logs) Communication data (connections id, data for remote access) Status logs and metadata (timestamps, measure logs, actuator states). | Modbus registers, binary data, JSON, CSV, Encrypted | 1 - 50 MB/month | Yes – continuously generating data (real-time measurement and status values) | Yes: circular buffer in flash, accessible via webserver; exportable to USB stick | Stand-alone device: No If Connected to MySyclope or DULCONNEX: Yes (data uploaded regularly, time-stamped) | If product data are stored on-device: 10-30 days (depends of configuration). Then overwritting of oldest set of data starts. If Connected Product is registered on Dulconnex or MySyclope Platform stored product data are deleted from cloud after expiration of the contract. | Physicall memories: USB-stick: can get manually taken out of device in order to download data on customers PC. Manualy erase. If Connected Product is registered at Dulconnex or MySyclope Platform: Data access via User Portal Local communication Ethernet/Wifi/RS485: read/write states, value and configuration. | |||
OPTILIGHT | Operational Data (System): start/stop times, error codes, alarms, warnings, etc. Operational Data (Parameters): phmb, temperature, turbidity. | Modbus registers | Depending on the scope of use | Yes – continuously generating data (real-time measurement and status values) | No, only instantaneous values; parameters/configurations are stored permanently | No | N/A | Local communication RS485: read/write states, value and configuration | |||
Lilian | Raw Data (pH, Chlorine, Chloramine, etc.) | Text file, excel file (via smartphone) | Depending on the scope of use | No – data generated only on user request via smartphone app (not continuous) | No, only instantaneous values available via app | No | N/A (no retention) | Access via smartphone application. No persistent storage; no erasure needed. | |||
Perlite filter | Operational Data (System): start/stop times, error codes, alarms, warnings, etc. Operational Data (Parameters): flow, pressure, dp | Modbus registers | Depending on the scope of use | Yes – continuously generating data (real-time measurement and status values) | No, only instantaneous values; parameters/configurations are stored permanently | No | N/A | Local communication RS485/Ethernet: read/write states, value and configuration | |||
Ultra filtration | Operational Data (System): start/stop times, error codes, alarms, warnings, etc. Operational Data (Parameters): flow, pressure, turbidity, volume, etc. | Modbus registers | Depending on the scope of use | Yes – continuously generating data (real-time measurement and status values) | No, only instantaneous values; parameters/configurations are stored permanently | No | N/A | Local communication RS485: read/write states, value and configuration | |||
Salt electrolyser | Operational Data (System): start/stop times, error codes, alarms, warnings, etc. Operational Data (Parameters): electrolyse power, flow, conductivity. | Modbus registers | Depending on the scope of use | Yes – continuously generating data (real-time measurement and status values) | No, only instantaneous values; parameters/configurations are stored permanently | No | N/A | Local communication RS485: read/write states, value and configuration | |||
WifiDongle | Communication data Status logs and metadata | Modbus registers, binary data, HTTP | 1 - 50 MB/month | Yes – continuously transmitting data (gateway between device and MyHydro/MyHydroConnect) | No, only device configuration stored locally (SSID, password, …) | Yes, if connected to MyHydro/MyHydroConnect (data stored remotely) | As long as service active (MyHydro/MyHydroConnect) | Access via dongle webserver or MyHydro portal/app. Data deletion possible via service provider policies. | |||
HYDRO Connect | Communication data Status logs and metadata | Modbus registers, binary data | Depending on capacity and complexity of device data volume varies from 10 - 200 MB/month | Yes – continuously transmitting data (gateway mode, RS485 to MySyclope) | No, only device configuration stored locally (SSID, password, …) | Yes, if connected to MySyclope (data uploaded and stored remotely) | As long as service active (MySyclope) | Access via local RS485 (real-time states, values, configuration) and via MySyclope platform. Data deletion possible via MySyclope cloud service policies. | |||
| DucloLyse, Chlorinsitu IIa / III / V equiped with Siemens PLC | Raw data (especially flow rate, temperature, pressure, pH value, etc.) Operational data (especially start/stop times, error codes, position monitoring, production capacity, fill level, bus interfaces, alarms) Diagnostic data (e.g., error logs, system statuses, conductivity, chlorine, pH etc.) Industrial communication protocol (modbus, profibus, profinet, canbus, bacnet etc.) Communication data (e.g., data for remote access) Status logs and metadata (e.g., timestamps, sensor source) Data processing status (e.g., raw data). | XML, CSV, OPC Also possibilities to use API. | Max. 32 GB, data collection per day depends on amount of collected data points | Yes, when SD card inserted | Yes SD card | Yes Remote engineer possible. Only if customer activates remote cloud service via Remote Engineer. | Data is overwritten when the capacity of the SD card has reached its maximum. | If Connected Product is registered at Remote engineer. Platform: Data access via Remote engineer | If a ProMinent Group Company is Data Holder the MODEL CONTRACTUAL TERMS for contracts on data access and use between data holders and users of connected products and related services apply. | ||
| Chlorinsitu II / IV / V equiped with Mitshubishi PLC | Raw data (especially flow rate, temperature, pressure, pH value, etc.) Operational data (especially start/stop times, error codes, position monitoring, production capacity, fill level, bus interfaces, alarms) Diagnostic data (e.g., error logs, system statuses, conductivity, chlorine, pH etc.) Industrial communication protocol (modbus, profibus, profinet, canbus, bacnet etc.) Communication data (e.g., data for remote access) Status logs and metadata (e.g., timestamps, sensor source) Data processing status (e.g., raw data). | XML, CSV when exported through third party tools. Also possibilities to use API. | Only live data when connected to Remote Engineer. No storage. | Only live data when connected to Remote Engineer. No storage. | No | Yes Remote engineer possible. Only if customer activates remote cloud service via Remote Engineer. | Only live data, no storage. When using Remote Engineer could services storage settings like retention can be edited by the costumer. | If Connected Product is registered at Remote engineer. Platform: Data access via Remote engineer | If a ProMinent Group Company is Data Holder the MODEL CONTRACTUAL TERMS for contracts on data access and use between data holders and users of connected products and related services apply. | ||
| Chlorinsitu IIa equiped with Schneider PLC | Raw data (especially flow rate, temperature, pressure, pH value, etc.) Operational data (especially start/stop times, error codes, position monitoring, production capacity, fill level, bus interfaces, alarms) Diagnostic data (e.g., error logs, system statuses, conductivity, chlorine, pH etc.) Industrial communication protocol (modbus, dulconect, bacnet etc.) Communication data (e.g., data for remote access) Status logs and metadata (e.g., timestamps, sensor source) Data processing status (e.g., raw data). | XML, CSV when exported through third party tools. Also possibilities to use API. | Only live data when connected to Remote Engineer. No storage. | Only live data when connected to Remote Engineer. No storage. | No | Yes Remote engineer possible. Only if customer activates remote cloud service via Remote Engineer. | Only live data, no storage. When using Remote Engineer could services storage settings like retention can be edited by the costumer. | n/a | If a ProMinent Group Company is Data Holder the MODEL CONTRACTUAL TERMS for contracts on data access and use between data holders and users of connected products and related services apply. | ||
| Tomal machine that include control cabinet (Polyrex, DulcoPac, Control Cabinet if part of individual Projects) | Alarm logs Trend of analog values | CSV | <1 MB per day, trends are circular logs and are regularly overwritten. | Only on local USB | Yes | No | Trends are circular logs and are regularly overwritten. | Only customer with access to Control Cabinet. | If applicable: If a ProMinent Group Company is Data Holder the MODEL CONTRACTUAL TERMS for contracts on data access and use between data holders and users of connected products and related services apply. | ||
| Related Services | Nature (type), estimated volume and collection frequency of product data | User access arrangements | Data storage arrangements product data | Nature of related service data | Estimated volume and collection frequency of related service data | Data storage arrangements related service data | Data Holder's intention to use readily available data | Identity of prospective data holder and contact details | How to request and end data sharing | Complaint | Trade Secrets | Duration and termination of contract |
| 4.0 Services (Dulconnex Platform) | See information regarding registered Connected Product https://dulconnex.com/dataact/ | Access via User Portal: User can access and retrieve product data of registered Connected Products and related service data and request an export via its user account at Dulconnex Platform (JSON, XML, CSV, MQTT, OPC-UA, or similar). The data will be made available for download. | If a Connected Product is registered on Dulconnex Platform: Product data stored on Duclonnex Platform are deleted from Dulconnex Platform after expiration of the contract of use (SLA). Deviating retention periods may be agreed with customer. | Operational data (especially start/stop times, error codes, position monitoring, fill level, bus interfaces, alarms) Diagnostic data (e.g., error logs, system statuses, conductivity) Communication data (e.g., data for remote access) Remote commands User Inputs, app interactions API access Event logs during service provision | Depending on device type and data collection frequency; per device with default settings ca. 1 MB per day (uncompressed; ca. 64 kB per day compressed). | Related service data are deleted from Dulconnex Platform after expiration of the contract of use (SLA). Deviating retention periods may be agreed with customer. | Prospective Data Holder intends to use readily available dataitself and to allow other ProMinent Group companies (list of ProMInent Group companies see here: https://www.prominent.de/de/Unternehmen/Unternehmen/Standorte/Standorte.html) to use the data for purposes which are essential for maintaining and improving our offerings. The key purposes are in particular: To perform an agreement with the User, Providing support, warranty, guarantee or similar activities or to assess User’s, Data Holder’s or third party’s claims Improve the functioning of the product and related; To develop new products and services (including use of AI) To create aggregated, anonymized datasets for any lawful purpose Performance of internal business operations Legal obligations Training and testing A detailed description of these purposes and the conditions of data use and data sharing with third parties are part of the MODEL CONTRACTUAL TERMS which User can review before concluding the contract. | Data holder is usually the ProMinent Group company that grants access to the related service and effectively controls it. A list of all ProMinent Group companies inlcuding address and available means of communication can be found here: https://www.prominent.de/de/Unternehmen/Unternehmen/Standorte/Standorte.html | User may sent such request to the respective data holder (e.g. by e-mail). User may use the ""Form for an access request by the User to make data available to a third party"" attached as Appendix to the applicable MODEL CONTRACTUAL CLAUSE for contracts on data access and use between data holders and users of connected products and related services. User can end the data sharing by informing the respective data holder in the same way. | User has the right to lodge a complaint alleging an infringement of a provision of Chapter II EU Data Act with the competent national authority according to Art. 37 EU Data Act. | Prospective data holder is holder of trade secrets contained in the data that is accessible from the connected product or generated during the provision of a related service. | If a ProMinent Group Company is Data Holder the MODEL CONTRACTUAL TERMS for contracts on data access and use between data holders and users of connected products and related services apply. These terms contain regulations ragerding duration of the contract and termination. |
| MyHydro Connect | See information regarding registered Connected Product | Users can access their data via the user portal (mobile application) and view it on the dashboard. | The data volume depends on the specific product but is typically around 5–50 MB per month per connected device | Related service data include user authentication and access logs (e.g., login events, user actions such as parameter changes), remote commands executed through the service, API request and response logs, generated during service provision, notifications and error reports. | Operational logs and event logs are typically in the range of a few kilobytes to several megabytes per day. The actual data volume varies depending on the number of remote command connections and the frequency of API access. | Related service data are stored in the server database and will be deleted after the expiration of the contract. Retention may be extended if required by law. | The data holder intends to use readily available data for the performance of the contract, providing support and maintenance, improving the functionality of the product and related services, developing new services, creating aggregated and anonymized datasets for analysis, and complying with legal obligations. | The prospective data holder is the Syclope Electronique company providing access to the related service. Contact details (including address and available means of communication) can be found at: https://www.syclope.fr/ | Users may request data sharing with a third party by submitting a request through the user portal or by contacting the data holder directly (e.g., via email). Data sharing can be terminated by notifying the data holder in the same way. | User has the right to lodge a complaint alleging an infringement of a provision of Chapter II EU Data Act with the competent national authority according to Art. 37 EU Data Act. | If the data provided contain trade secrets, they will be appropriately protected. | The contract is valid in accordance with the Terms of Use. After termination, the data will be deleted. The retention period may be extended or shortened by individual agreement. |
| MyHydro | See information regarding registered Connected Product | Users can access their data via the user portal (web) and view it on the dashboard. Data can be exported in standard formats such as Excel file. | The data volume depends on the specific product but is typically around 5–50 MB per month per connected device | Related service data include user authentication and access logs (e.g., login events, user actions such as parameter changes), remote commands executed through the service, API request and response logs, event logs generated during service provision, system messages, and notifications. | Operational logs and event logs are typically in the range of a few kilobytes to several megabytes per day. The actual data volume varies depending on the number of remote command connections and the frequency of API access. | Related service data are stored in the server database and will be deleted after the expiration of the contract. Retention may be extended if required by law. | The data holder intends to use readily available data for the performance of the contract, providing support and maintenance, improving the functionality of the product and related services, developing new services, creating aggregated and anonymized datasets for analysis, and complying with legal obligations. | The prospective data holder is the Syclope Electronique company providing access to the related service. Contact details (including address and available means of communication) can be found at: https://www.syclope.fr/ | Users may request data sharing with a third party by submitting a request through the user portal or by contacting the data holder directly (e.g., via email). Data sharing can be terminated by notifying the data holder in the same way. | User has the right to lodge a complaint alleging an infringement of a provision of Chapter II EU Data Act with the competent national authority according to Art. 37 EU Data Act. | If the data provided contain trade secrets, they will be appropriately protected. | The contract is valid in accordance with the Terms of Use. After termination, the data will be deleted. The retention period may be extended or shortened by individual agreement. |
| MySyclope | See information regarding registered Connected Product | Users can access their data via the user portal (web) and view it on the dashboard. Data can be exported in standard formats such as Excel file. | The data volume depends on the specific product but is typically around 5–50 MB per month per connected device | Related service data include user authentication and access logs (e.g., login events, user actions such as parameter changes), remote commands executed through the service, API request and response logs, event logs generated during service provision, system messages, and notifications. | Operational logs and event logs are typically in the range of a few kilobytes to several megabytes per day. The actual data volume varies depending on the number of remote command connections and the frequency of API access. | Related service data are stored in the server database and will be deleted after the expiration of the contract. Retention may be extended if required by law. | The data holder intends to use readily available data for the performance of the contract, providing support and maintenance, improving the functionality of the product and related services, developing new services, creating aggregated and anonymized datasets for analysis, and complying with legal obligations. | The prospective data holder is the Syclope Electronique company providing access to the related service. Contact details (including address and available means of communication) can be found at: https://www.syclope.fr/ | Users may request data sharing with a third party by submitting a request through the user portal or by contacting the data holder directly (e.g., via email). Data sharing can be terminated by notifying the data holder in the same way. | User has the right to lodge a complaint alleging an infringement of a provision of Chapter II EU Data Act with the competent national authority according to Art. 37 EU Data Act. | If the data provided contain trade secrets, they will be appropriately protected. | The contract is valid in accordance with the Terms of Use. After termination, the data will be deleted. The retention period may be extended or shortened by individual agreement. |
| Remote engineer | See information regarding registered Connected Product | Access via User Portal: User can access. | If a Connected Product has a license at Remote Engineer, data is stored in the cloud. This has maximum amount of storage depending on type of license purchased by the customer. | See information regarding registered Connected Product. | See data storage agreement. | No service data | Prospective Data Holder intends to use readily available dataitself and to allow other ProMinent Group companies (list of ProMInent Group companies see here: https://www.prominent.de/de/Unternehmen/Unternehmen/Standorte/Standorte.html) to use the data for purposes which are essential for maintaining and improving our offerings. The key purposes are in particular: To perform an agreement with the User, Providing support, warranty, guarantee or similar activities or to assess User’s, Data Holder’s or third party’s claims Improve the functioning of the product and related; To develop new products and services (including use of AI) To create aggregated, anonymized datasets for any lawful purpose Performance of internal business operations Legal obligations Training and testing A detailed description of these purposes and the conditions of data use and data sharing with third parties are part of the MODEL CONTRACTUAL TERMS which User can review before concluding the contract. | Data holder is VDH watertechnology BV | User may sent such request to the respective data holder (e.g. by e-mail). User may use the "Form for an access request by the User to make data available to a third party" attached as Appendix to the applicable MODEL CONTRACTUAL CLAUSE for contracts on data access and use between data holders and users of connected products and related services. User can end the data sharing by informing the respective data holder in the same way. | User has the right to lodge a complaint alleging an infringement of a provision of Chapter II EU Data Act with the competent national authority according to Art. 37 EU Data Act. | Prospective data holder is holder of trade secrets contained in the data that is accessible from the connected product or generated during the provision of a related service. | If a ProMinent Group Company is Data Holder the MODEL CONTRACTUAL TERMS for contracts on data access and use between data holders and users of connected products and related services apply. These terms contain regulations ragerding duration of the contract and termination. |
| MODBUS | See information regarding registered Connected Product |
Data requests by User
If you would like to request data of a Connected Product or Related Service, please contact:
dataact@prominent.com
You can use the forms in the Appendices of the Data Sharing Agreement. We will process your request quickly.
Contactez-nous
Frédéric Hisbergues
Directeur général, Direction Cial/technique
»Mon équipe et moi-même nous tenons à votre entière disposition. Envoyez-nous votre demande.«